Sunday, December 6, 2009

An Early Christmas Present

Woo-hoo, I'm soooo excited! I'm getting a FREE Dell Mini Netbook and it's on its way to my house right now! Woo-hoo!

Let me explain. Back in the summer I was having IP problems so I decided to switch (back) to Comcast. Well, at the time (which I didn't even know until a customer rep told me when I signed up) Comcast was running an awesome promotional special. New customers who signed up within a certain time frame would get a Free Dell Netbook 10v! Awesome, right?

But (you knew there was going to be a butt but, didn't you?) the stipulation was, after signing the contract you had to be a customer in good standing for 90 days before you were eligible to receive the Netbook. It is a great deal, however, I couldn't help but think it was probably too good to be true. I figured Comcast would somehow find a way to re-nig.

Well, long story short, I signed at the end of August, which was within  the promotional time frame, so when my 90 days were up last month, I began wondering when/if I'd receive my "gift", so to avoid calling them and being switched from one person to another and holding forever, I decided to check online first.

I went to Comcast's website and without much luck, looked for something, anything about the Netbook promotion, but I could find nothing, nada. I was just about to give up and call the Comcast office when I accidentally discovered a forum that was discussing... you guessed it, the Netbook promotion!

At first, it didn't look good. All the post's were negative. People bad mouthing the company, complaining about the service, etc., etc., etc., but then, all of a sudden it started to actually look ... promising.There, near the very bottom of the page was a post by someone who actually gave some positive and helpful feedback. They even posted a link to a website you could go to and check the status of your promotion and everything (I wonder why Comcast just couldn't have put that information somewhere on the website where you could actually find it?).

Then, just when I was making a bit of progress, on Friday I got a letter from Comcast confirming that my Netbook was scheduled to ship on 12/04/2009. The delivery date is Tuesday,  12/08/09, and guess what? They even had the tracking number! Woo-hoo! Well, you better believe I went straight to the UPS site and I've been tracking that baby ever since.

It appears that my Netbook is in transit. It shipped from LAWNSIDE, NJ on the 4th and right now it's in NEW STANTON, PA, where it has been since yesterday. Slowly but surely it's making its way to my front door step in Michigan. What a relief. *sigh*

I can't help but wonder what color it will be. On the Dell Netbook 10v web page I saw that you could choose from some really pretty colors and designs, but they never asked what color we wanted (yeah, right). I bet they'll send them in basic black or maybe white. If I had my choice I'd pick red, it's just so pretty. But, beggars can't be choosers. I'm just thankful I'm actually getting a Netbook. And just in time for Christmas, too. What a great Christmas present!

I've heard a LOT of good things about Netbooks. It seems everyone who owns one just loves them. What about you? Do you have a Netbook, and if so, how do you like it? 


Nell Dixon said...

My youngest has the red one and loves it!

Carol Burge said...

That awesome, Nell! Your daughter has good taste. :) Aren't the red ones just so pretty?

ComcastCares1 said...

I am glad that the laptop is on its way. Congrats and enjoy.!


Mark Casem
Comcast Customer Connect
National Customer Operations

Carol Burge said...

Thank YOU, Mark! I appreciate you stopping by.

Happy Holidays!

Laurie said...

that's so exciting! Merry Christmas and enjoy the notebook!